Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy carefully before placing an order.

Order Processing

All orders are processed within [7-10 business days] after payment is received. Orders are not processed or shipped on weekends or holidays.

Customers are responsible for ensuring that all shipping information is accurate and complete at checkout. Orders placed with incorrect or incomplete addresses may be delayed, returned, or lost.

Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout.

Delivery times provided at checkout are estimates only and are not guaranteed. Delays caused by the shipping carrier, weather, customs, or other factors beyond our control are not our responsibility.

Order Tracking

Once your order has shipped, a confirmation email with tracking information (if available) will be sent. Please allow 24–48 hours for tracking updates to appear.

Shipping Responsibility

Once an order has been handed over to the shipping carrier, we are not responsible for:

  • Lost packages

  • Stolen packages

  • Delayed deliveries

  • Packages damaged in transit

Any issues related to shipping damage must be addressed directly with the carrier.

Incorrect Items Only

All items are inspected before shipping to ensure accuracy and quality.
We will only review claims for incorrect items received.

If you receive the wrong item, you must contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item received

If approved, a replacement may be issued at our discretion.

Incorrect Address Policy

We do not offer refunds or replacements for orders shipped to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address:

  • The customer is responsible for any reshipping fees

  • No refunds will be issued

Address changes are not guaranteed once an order has been placed.

Agreement to Policy

By placing an order on our website, you agree to and accept this Shipping Policy.

For shipping-related questions, please contact us at shopmilajay@gmail.com.